Search...

Frequently Asked Questions

Everything you need to know about using PairRoom to find your next home or roommate.

Scroll Down To Discover

Still have questions?

Reach out to us at support@pairroom.com or via WhatsApp support.

Contact Support

1. Getting Started

What is PairRoom?

PairRoom is a digital housing and community platform designed specifically for Nigerian students. We provide verified property listings, transparent agent connections, and a lifestyle based roommate matching system all in one secure ecosystem. We don’t just help you find a room; we help you find your campus home.

Is PairRoom free to use?

Yes! Searching for a room, browsing roommate profiles, and joining our student community is free for students.

2. Housing & Verification

What does PairRoom Verified mean?

It means our team has physically visited the property to confirm it exists and matches the listing description. We also verify the identity of the agent or landlord managing the property.

Can I pay for a room through the website?

No. PairRoom is a connection platform, not a payment gateway. We strongly advise you to pay only after you have physically inspected the room and signed a legal lease agreement.

What should I do if a listing looks suspicious?

Use the [Report] button on the listing page immediately. Our team will investigate, and if we find the listing violates our safety standards, we will remove it.

3. Roommate Matching & Community

How do I join the PairRoom WhatsApp community?

You can apply to join by filling out our Application Form. We review all requests to ensure our community remains a safe, student only space.

Does PairRoom perform background checks on roommates?

No. We facilitate connections based on lifestyle preferences, but we do not perform personal background checks. We strongly recommend meeting your potential roommate in a public space before finalizing any living arrangements.

How do I find a compatible roommate?

Use our Match My Roommate tool on the website. Input your habits like study times, sleep schedules, and tidiness preferences and our system will show you other students who match your lifestyle.

4. Security & Privacy

Is my personal information safe?

Absolutely. Your data is stored in our private, encrypted systems. We only use your information to help you find the right housing or roommate match. Read our full Privacy Policy for more details.

Is PairRoom responsible for lease disputes?

No. We act as a facilitator to connect you with housing and roommates. Any rental or roommate agreement is a private arrangement between the parties involved. We encourage all users to get their agreements in writing.